Frequently Asked Questions | mailMymeds
Have a question? We have the answers! Learn everything you need to know about mailMymeds.
Hello, how can we help?
Learn the basics of who we are, what we do, and how to sign up.
mailMymeds makes ordering medications online easy from start to finish. Find your medication, fill out our medical questionnaire to determine your eligibility, and have your medications shipped straight to your doorstep.
While anyone 18 years or older can use our services, not everyone will be eligible to have their medications prescribed in this manner. Due to the nature of our services, our partnering doctors must be extremely diligent when writing prescriptions to make sure medications are only prescribed when it’s appropriate and safe to do so. If your circumstances require an in person visit we’ll advise you of such and your consultation fee will be refunded.
mailMymed’s telemedicine platform allows you to get the same degree of professional care as a traditional doctor’s appointment, but completely online. No more waiting ages to get an appointment or worries about extra fees. Our partnering physicians need to ask you a series of medical questions to determine if it’s appropriate and safe to provide care, just like traditional doctor appointments. If it’s deemed appropriate, our partnering doctors can prescribe your medications.
No, our services do not replace your primary care physician (PCP). Our services are designed to work alongside your PCP, and you should keep your PCP up to date on all medications you’ve been prescribed through mailMymeds.
Yes. You must have seen a doctor within the last 3 years to use our services. If you haven't been to see a doctor within 3 years, you may not be a good fit for our services.
Medication & Refills
Get the meds you need, delivered every 30 days.
Yes. mailMymeds has partnered with licensed physicians and created our telehealth program to allow you to be prescribed medication by a doctor that is licensed to treat patients and prescribe medication in your state.
No, you do not need a prescription for the conditions we treat. The physicians that work with mailMymeds will write a prescription if they deem it safe and appropriate after your online visit.
After completing your medical questionnaire, it will be reviewed by one of our partnering physicians. If it’s deemed appropriate and safe, your prescription will be written and received approximately 24-48 hours after submitting your questionnaire.
Fantastic! We can help make sure you get the best prices on your medication. In fact, we guarantee it.
The cost depends on the medication, strength, and quantity. Regardless, the cost is usually far less expensive than purchasing medications from your local pharmacy.
No. If the doctor has deemed it appropriate to prescribe refills on your prescription, you don't need another consultation when it comes time to refill.
To place an order with mailMymeds, you'll need a government ID and payment. You don't need a prescription to use our services, as if deemed appropriate one of our partnering physicians can prescribe your medications.
We have a range of medications available. To see if your medication is available and learn more, please search your medication name or condition name through the search function in the top right corner of every page.
Payment & Insurance
All you pay are your copays — we do the rest for free.
Insurance will not cover your $10 consultation fee. mailMymeds is cash-pay, meaning you’ll need to pay out of pocket. Regardless, many of our patients with insurance choose not to use it as it’s far more convenient and often less expensive than local pharmacies.
While we don’t accept returns or offer refunds, we’re determined to provide the best customer experience possible. If you ‘re not satisfied with our services, please call us and we’ll do our best to make it right.
Yes, we have a consultation fee of $10.
We accept a wide range of payment options for your convenience. You can pay via credit card, check, or E-Cheque.
When you place an order with mailMymeds, you'll pay for the medication, flat rate shipping fee, and if applicable, a $10 consultation fee.
You're only charged for medications that a physician has approved to be prescribed. If it's found that you're not a good candidate for our services, you'll be refunded your $10 consultation fee.
Shipping & Packaging
We ship in discreet packaging all over USA including Hawaii and Alaska.
mailMymeds may not be available in some states, but we’re working hard to provide services to more states!
On average, we deliver in less than 3 business days. Faster options are available for same day or next day if you need your medication urgently.
mailMymeds’s telemedicine platform allows you to get the same degree of professional care as a traditional doctor’s appointment, but completely online. No more waiting ages to get an appointment or worries about extra fees. Our partnering physicians need to ask you a series of medical questions to determine if it’s appropriate and safe to provide care, just like traditional doctor appointments. If it’s deemed appropriate, our partnering doctors can prescribe your medications.
Delivery is flat rate $14.95 for everywhere in the USA, including Hawaii and Alaska.
We ship your medications in discreet black bubble-mailer packaging to protect your privacy.
Medications ordered through our mail order pharmacy are dispensed from our fulfillment center located in Florida.
For your convenience, signatures are not required for deliveries.
Safety & Privacy
We ship in discreet packaging all over US and Canada.
Yes. We take your personal health information very seriously. Our systems are designed to comply with all relevant privacy laws and have strict security protocols to safeguard your information.
To ensure your privacy is protected, we mail out all medications in discreet black bubble mailers.
Yes. As long as you answer all questions truthfully and provide all required information, telemedicine is a safe and effective way to receive treatment. Just like an in-person visit, healthcare professionals can only be effective when they have all of the information regarding your case. Additionally, if you receive prescription medication it's incredibly important to fully read the treatment plan provided by the physician before taking any medications to understand the possible benefits and risk of the treatment.
Your Account Preferences
Access your medication information anytime, anywhere.
State laws and regulations require our partnering physicians to see who they’re treating, so we may ask you to submit a photo of yourself and/or a photo ID.
In order to determine if it's safe and appropriate to prescribe you any medications, our partnering physicians need to know about you and your condition. Just like a regular doctor's appointment, you need to provide information about your case and health history.
Yes. As part of the order process, you'll be asked to sign up (create a new account) or log in to your existing account if you are not already.